Aronson Alarm | Customer Service

Ask who will own your system. It should be you, not the security company. That way, you are not locked in to one company's technology. If you become dissatisfied with the company that installed the system, you can switch to a better security provider without penalty.

Is your cell phone as reliable and clear as your hard-wired home phone? Security systems are no different. Best-in-class systems are hard-wired, with industry standard splices and multiple zones. This design minimizes the risk of technical faults and false alarms.

In an emergency situation every second counts. Your security company should install systems with no alarm signal transmission delays. Some systems are programmed with delays to reduce false alarms, often indicative of inferior quality equipment and/or installation procedures.

How will you ever be able to show confidence in us if we don't show confidence in ourselves? Actions speak louder than words. A security company should provide a warranty on all parts, labor and the installation of its security systems.

A security company should be confident in the design and installation of its systems and should be responsible for paying any false alarm fines caused by equipment malfunction and/or system design issues for the entire duration of the warranty period.

Your security company should take every reasonable step to ensure your security system is working at all times with complete and periodic system inspections. They should notify you when it's time to clean or replace your smoke/carbon monoxide detectors, replace your back-up battery and keep your system up to current codes and standards.

Your security company should have qualified staff available by phone 24 hours a day, 7 days a week, 365 days a year. If you require on-site service, your provider should have a technician at your home or business in a timely fashion.

Your alarm system should be monitored by a company you can trust when every second counts. It should be UL Certified and staffed by highly trained, knowledgeable and experienced operators who will respond to your alarm signals in a timely manner.

A security company should be proud of their reputation. They should gladly offer you references. You should contact those references and ask questions about their experiences with the security company. References will be provided with customer permission due to privacy concerns.